Exchanges & Returns

Exchange & Returns Policy

 Please ensure you measure you fur baby's neck properly before ordering. We unfortunately currently do not offer refunds or exchanges for change of mind or incorrect sizing. 

We pride ourselves on our product and each item is hand made with love in Australia. If for any reason you receive a faulty item we will happily exchange that product over for you at no extra cost. Please contact us within 5 days of receiving your product otherwise unfortunately we cannot offer an exchange.  

 

Cancellation of Orders

Bentley & Co. may cancel your order if for any reason we are unable to provide you with your products in your order. We will contact you should this occur and a refund or exchange will be offered. 

If the case of cancellation you will not be eligible to claim any further compensation.

 Product 

Each product is handmade therefor no designs and pattern layouts will be identical. We believe this gives our product character. No two products will be identical. 

Bentley's Quality Assurance:

We pride ourselves on our high quality standard of products. Each product is made from high quality and durable materials, however they are not indestructible. We check each of our products for any faults after production. If you have experienced a problem with any of our products, please send an email to us at  Bentleyandco@outlook.com with details and a photo of the issue within 5 days of receiving the order.

Please ensure that you inspect all items before wear

Dogs enjoying chewing we recommend dogs are supervised while wearing accessories. We are unable to take responsibility for any injury or loss caused by the use or misuse of our products.